All Forces

It’s official. I am one of the many affected by the Lower Memory Slot Failure on Powerbooks. My wife’s iBook feels faster than my Powerbook. How sad. I’m on the phone talking to an Apple representative right now. The Tech support lady said they are not aware of this being an issue and asked where have I heard about a possible class action lawsuit. I mentioned editkid.com and it’s near 500 signatures. I also pointed her to the class action lawsuit petition put by Lawyers and Settlements. Hopefully this will get them to do something about it since so far they are denying anything wrong to anyone who calls (unless u are under warranty of course). I’m still on hold on the phone. Listening to some cheesy music. Man, they should get an updated playlist. The polite lady is back. She said they have no record of this being an issue caused by the system software update. They want to charge me $50 to troubleshoot over the phone. Since I keep persisting, she’s now going to transfer me to a product specialist who will most likely say the same thing she did. I think they read from the same TelePrompTer. Ah, the beauty of tech support. This must be a higher level tech support because there is no cheesy music while I’m on hold. Instead I get a repeated “Please wait”. Ok, talked some a tech support that’s higher in the food change and guess what, he said the same thing. Gee, how surprising.

It turns out I am out of luck because I have no Apple Care on my Powerbook. I bought Apple Care but I had no idea I needed to buy it and register before my original warranty expired. Dah. So now I am left with the dilemma of what to do. Do i sell my Powerbook? Will anyone buy it now? I mean it works fine, it’s just at half the RAM! Or do I just get a 1 gig chip and wait hoping Apple makes a recall? Decisions, decisions. It doesn’t help that I want to trade in my 15″ for a 12″ Powerbook or that new Intel inside Macs are imminent either.